british airways could face £100 million compensation bill
Last Updated : GMT 17:34:35
Emiratesvoice, emirates voice
Emiratesvoice, emirates voice
Last Updated : GMT 17:34:35
Emiratesvoice, emirates voice

British Airways could face £100 million compensation bill

Emiratesvoice, emirates voice

Emiratesvoice, emirates voice British Airways could face £100 million compensation bill

British Airways
Abu Dhabi - Emirates Voice

British Airways could face a bill of at least 100 million pounds in compensation, additional customer care and lost business resulting from an IT meltdown which affected more than 1,000 flights over the weekend.

All the airline's flights from Heathrow and Gatwick were grounded on Saturday, The Guardian reported.

Services resumed on Sunday but cancellations and delays delays persisted with about 200 BA flights in and out of Heathrow cancelled on Sunday, according to Guardian calculations.

There were no cancellations at Gatwick but some passengers experienced delays .

The glitch is believed to have been caused by a power supply issue and there is no evidence of a cyber-attack, the airline said.

In a video posted on YouTube, Alex Cruz, Chief Executive of BA, admitted that all the IT systems were not yet restored. "Many of our IT systems are back up today. All my British Airways colleagues on the ground and in the air are pulling out all the stops to get our operation back up to normal as quickly as we possibly can, we're not there yet."

"I know this has been a horrible time for customers. Some have missed holidays, some have been stranded on aircraft, some separated from bags and some stuck in long queues while they have waited for information. On behalf of everyone at BA I want to apologise for the fact you've had to go through these very trying experiences," said Cruz.

As hundreds of passengers remained stranded, the GMB union blamed job cuts at BA for the IT problems which were thought to relate to a power outage.

Mick Rix, GMB national officer for aviation, said: "This could have all been avoided. BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India. BA have made substantial profits in for a number of years, and many viewed the company's actions as just plain greedy."

Both Gatwick and Heathrow advised passengers to check the status of their flights after terminals became congested with travellers hoping to get away for the long weekend and half-term school holiday. BA was asking passengers not to turn up until 90 minutes before their flights because of the level of congestion at Heathrow.

Source: Khaleej Times

 

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

british airways could face £100 million compensation bill british airways could face £100 million compensation bill

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

british airways could face £100 million compensation bill british airways could face £100 million compensation bill

 



Emiratesvoice, emirates voice Skincare PR Performance Full Year 2017

GMT 08:36 2018 Monday ,22 January

Skincare PR Performance Full Year 2017
Emiratesvoice, emirates voice New hunt for flight MH370 gets under way

GMT 10:28 2018 Wednesday ,24 January

New hunt for flight MH370 gets under way
Emiratesvoice, emirates voice Modern colorful bedroom renovation

GMT 12:12 2017 Thursday ,21 December

Modern colorful bedroom renovation
Emiratesvoice, emirates voice Five Saudi women pilots granted GACA licences

GMT 15:04 2018 Thursday ,30 August

Five Saudi women pilots granted GACA licences
Emiratesvoice, emirates voice Turkey detains dozens more

GMT 10:11 2018 Wednesday ,24 January

Turkey detains dozens more
Emiratesvoice, emirates voice The Rake announces editorial updates

GMT 12:47 2018 Tuesday ,16 January

The Rake announces editorial updates
Emiratesvoice, emirates voice Europe brings on charm and blue skies

GMT 06:02 2018 Tuesday ,23 January

Europe brings on charm and blue skies
Emiratesvoice, emirates voice Sophisticated Classic Dining Room Design Ideas

GMT 12:15 2017 Monday ,18 December

Sophisticated Classic Dining Room Design Ideas
Emiratesvoice, emirates voice Arab Coalition Forces kill scores of Houthi commanders

GMT 12:46 2018 Thursday ,30 August

Arab Coalition Forces kill scores of Houthi commanders
Emiratesvoice, emirates voice Amazon to open first cashierless shop

GMT 05:18 2018 Tuesday ,23 January

Amazon to open first cashierless shop

GMT 10:28 2018 Wednesday ,24 January

New hunt for flight MH370 gets under way

GMT 08:52 2018 Tuesday ,23 January

Louvre Abu Dhabi replaces Gulf map that omitted Qatar

GMT 06:15 2018 Tuesday ,23 January

Volkswagen clinches record sales

GMT 12:11 2017 Tuesday ,12 December

India's Congress party names Rahul Gandhi president

GMT 07:30 2017 Saturday ,21 October

May seeks urgent Brexit plan at EU summit

GMT 09:08 2018 Friday ,19 January

Police raid France's Lactalis

GMT 09:46 2017 Wednesday ,09 August

Melhem will not participate in a Damascus’ party

GMT 16:50 2017 Sunday ,05 February

Syrian students offered new life in Mexico

GMT 07:35 2017 Sunday ,29 October

HM King congratulates Czech president

GMT 03:07 2017 Saturday ,30 September

Facebook helps UAE resident reunite with brother

GMT 07:22 2017 Friday ,05 May

Macron 'Most Convincing' in TV Debate

GMT 08:32 2017 Wednesday ,08 November

Zeina travelled to London after visit Lebanon

GMT 08:23 2017 Wednesday ,15 February

New talks seek to end Syria's war

GMT 08:20 2017 Wednesday ,29 November

Singer Qamar refuses criticism to her clothes

GMT 09:14 2017 Monday ,23 October

Monks and nuns make big business

GMT 06:08 2017 Thursday ,23 February

Actress Lobna Abdel Aziz proud of her career
Emiratesvoice, emirates voice
 
 Emirates Voice Facebook,emirates voice facebook  Emirates Voice Twitter,emirates voice twitter Emirates Voice Rss,emirates voice rss  Emirates Voice Youtube,emirates voice youtube  Emirates Voice Youtube,emirates voice youtube
emiratesvoieen emiratesvoiceen emiratesvoiceen emiratesvoiceen
emiratesvoice emiratesvoice emiratesvoice
emiratesvoice
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
emiratesvoice, Emiratesvoice, Emiratesvoice