Oman Air revenue staff receive IATA approval

CEO, Oman Air, Wayne Pearce recently presented the airline’s revenue accounting staff with IATA Diplomas in revenue accounting and control. The diplomas were awarded following a series of intensive training courses, delivered by IATA Training, which covered basic passenger fares and ticketing, passenger revenue control (initial level), advanced passenger proration and passenger interline accounting and control. A total of 23 revenue accounting staff attended the courses, in which the majority were young Omani nationals. “We would like to congratulate everyone from Oman Air’s revenue accounting team who has attained this qualification and to thank them for their hard work and commitment,” said Pearce. “With the introduction of electronic ticketing, there have been considerable changes in IATA tariff and ticketing rules and it is vital that our staff understand and reflect those changes in their day-to-day work. The diplomas that our staff have achieved confirm that their knowledge and skills are of the highest standard and each member of the team will play an important role in ensuring Oman Air’s continuing success.” IATA trainers conducted the courses in two batches of five days each, between April and September 2011, and each course was timed to minimize disruption to the operation of Oman Air’s revenue section. Course materials were provided by IATA and Oman Air provided the training facilities, as well as the travel and accommodation for the trainers. “The success of these courses and the outstanding achievements of our revenue accounting staff underline Oman Air’s commitment to delivering the highest quality in all aspects of our operations, and to investing in the career development of all our employees,” Pearce added. “Oman Air’s appointment of IATA further demonstrates our determination that our staff should benefit from the best available training and support. “The depth of knowledge provided by IATA’s trainers, combined with a range of practical exercises, have increased understanding of a number of new concepts and have helped our staff to gain new perspectives and perform more effectively. We are very proud of what every member of the revenue accounting team has achieved.”