DEWA organises Creativity Lab for Customers

Dubai Electricity and Water Authority, DEWA, has organised a Creativity Lab for its customers, at its Reading Tent in Zabeel Park.

This supports DEWA’s ongoing efforts to achieve the Dubai Plan 2021 for the Government of Dubai to be a pioneering and excellent government that is proactive and creative in meeting the needs of individuals and society as a whole. This part also supports DEWA’s efforts to increase awareness about standards of excellence, based on the objectives set by the fourth-generation government excellence system.

The activity helps raise awareness about DEWA’s strategic direction the standards of excellence, based on the objectives set by the fourth-generation government excellence system. This will improve government work based on innovative standards. Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA, led the Creativity Lab. The event offered insights into the DEWA2021 strategy, its corporate social responsibility, and DEWA’s efforts to achieve the happiness of customers.

It also included a brainstorming session, and highlighted Dubai’s model, and DEWA’s efforts to implement its services according to the highest international standards, and achieve sustainability. Activities also included a discussion in regard to DEWA’s efforts towards enhancing its services provided to people with special needs.

"In adherence with the directives of Vice President and Prime Minister of the UAE and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, that all government policies, programmes, and services contribute to building a positive and happy community, and that the government should take priority in creating conditions capable of facilitating happiness for individuals, families, and employees, DEWA provides world-class government services and adopts the best international practices, to make people as happy as possible.'' Saeed Mohammed Al Tayer, Managing Director & CEO DEWA.

He added:"To support its vision to become a sustainable innovative world-class utility, DEWA adopts excellence and creativity in its daily operations to provide services that exceed the expectations of the citizens and residents of Dubai. In line with the Dubai Plan 2021 to develop a roadmap of ambitious initiatives and developmental projects for economic growth, energy sustainability and a clean and safe environment, DEWA is used to identifying the current and future needs of its customers and translating them into smart innovative initiatives that provide added value and serve all of society."